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Agile Metrics

Ideal for: Agile Transformation Leaders, Agile Coaches, Scrum Masters, Product Managers, Product Owners, Project Managers, Data and Metrics Analysts, Directors of Operations and Product Development, Quality Control.

Interested in learning more about our training or hiring it for your team or organization?
Please don't hesitate to contact us. We'd happy to answer any questions you may have and taylor it for your needs.

About the Course

In this training, participants will understand which metrics are most suitable for their organization and product development, covering metrics of effectiveness (business), efficiency, ecosystem (culture), and excellence. They will learn how to select and balance different metrics, how to effectively visualize them using various formats and tools, interpret them, and determine necessary actions based on their results. This training provides the necessary skills to apply agile metrics that drive continuous improvement and organizational success.

Duration adaptable based on availability, ranging from 4 to 12 hours, with a recommended minimum of 8 hours.


4h - 12h


English, Spanish or Portuguese


Online or on site


  • Pre-class preparation calls are available upon request so we can tailor the contents to the needs of your teams and your organization.

  • Post-class follow-up calls are offered as needed for any remaining questions and to define possible next steps.

  • Free membership to, with access to all of its contents.


  • Effectiveness (business) metrics:

    • Revenue, Net Promoter Score (NPS), Fit For Purpose (F4P), Customer Churn, Retention, Acquisition...

  • Ecosystem (cultural) metrics:

    • Team Health, Burnout, Job Satisfaction, Feedback Effectiveness, Delegation Levels, Turnover...

  • Efficiency metrics:

    • Story Points, Lead Time, Cycle Time, Throughput, Work In Progress (WIP), Cost, Schedule, Man-Hours (HH)...

  • Excellence (quality) metrics:

    • Complaints, Returns, Test Coverage Percentage, Work Automation Percentage, Work Standardization Percentage

Your Instructor

Rafa Sabbagh

Rafa Sabbagh

Rafa Sabbagh is an accomplished author, speaker, trainer and consultant with extensive experience in business transformations. His expertise and insights have helped numerous individuals and organizations to improve their work, with efficiency and effectiveness. With his passion for innovation and continuous improvement, he is a respected figure in the industry and a sought-after speaker at events and conferences worldwide.

Rafa Sabbagh is also a Certified Scrum Trainer (CST), and an Accredited Kanban Trainer (AKT), having trained more than 10,000 students in more than 500 classes.

Testimonials (trustPilot)

"Fantastic training: Very Interactive training. A lot of great information and learned a lot of new things. It was a wonderful experience and I loved every single bit of it. The instructor, Rafael, was fantastic."

Valentin Neagu (Germany) ⭐️⭐️⭐️⭐️⭐️

InquirE about our training

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